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The call centre is located in Cape
Town and the
number is
0861 MISSING (0861 647746).
The call centre receives calls and aids
in the reporting of missing children and
serves as a standby service to those
parents in need that does not know what
is expected of them to report a child as
missing. This call centre will be manned
24/7 and will assist parents in this
regard. It will also have the ability to
do activations on the Pro Kids database
should a parent phone in and their
child's information and photo is on the
database. Once activation takes place a
qualified member of SACMEC will contact
the parent and use information on the
database to verify that the report is
not a hoax. Should the information and
verification pan out, with the press of
a button distribution and investigation
can immediately start. The call centre
will then become the hub for information
distribution and receiving of leads and
sightings.
This information will therefore be made
available almost immediately to the
general community, in order for them to
help in the search for the missing
children. This will be achieved by
receiving information at the call centre
from the public and relaying this
information to the investigation
official, at SAPS and or case managers
appointed by SACMEC. In traumatic and
emotional cases the call centre can also
assist in directing the public to
experts in trauma counselling and other
related services.
Press Release
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